Instructions to follow

Amerijet International, Inc. makes every effort to transport your cargo to its destination on time and in good condition. However, if you need to file an air freight claim, you must follow the procedures outlined below.

Step #1: Examine the cargo

Examine the cargo carefully before accepting delivery. If you find damaged packaging and/or immediately apparent cargo damage or loss, take photos and write a detailed note on the delivery receipt describing the damage. (The legal term for such a note is "taking exceptions.") This begins the documentation process. Keep a copy of the annotated delivery receipt for your freight claim file.

When an air freight shipment arrives in a container, examine the container and its seals immediately before accepting delivery. If the seals are broken or missing, or are other than as stated in the shipping documents, note the delivery receipt accordingly and retain all defective or irregular seals for subsequent identification.

Also, immediately upon discovering the damage or loss, send a letter notifying the carrier and shipping insurance company that you intend to file a formal freight claim, and notify the carrier's local representative, the carrier's customer service or claims office.

If the damage or loss is not immediately apparent at the time of delivery, and is discovered after you've accepted delivery, you have only a limited time to file a concealed damage claim.

Step #2: Communicate in writing

Submit all information relating to your air freight claim in writing. Verbal notification is not a substitute for a written notification. Although you may notify Amerijet's representatives in person or by telephone that you intend to file a claim, verbal notification does not qualify in calculating the filing deadlines and other time-related aspects of the claims process. 

Verify that your written communication regarding your shipping claim was received. Send postal mail with a return receipt request, use a courier or express service with delivery notification, or ask recipients of emails and faxes to reply with an acknowledgment of receipt.

Step #3: Preserve the evidence

While your air freight claim is being processed, keep everything related to the claim, including the damaged cargo and all internal and external packing materials, unless further damage would result. In any event, take photos of your damaged cargo and (if possible) similar undamaged items, and of the packing materials.

Step #4: Allow time for examination

Allow the carrier and the cargo insurer (if applicable) a reasonable opportunity to examine the damage. The people performing this function, known as surveyors, are independent professionals who report the facts of the incident and advise the carrier or insurance company on the amount of loss.

Determine whether the carrier or cargo underwriter will send a surveyor, or whether contacting a surveyor is your responsibility.

If you are responsible, contact a surveyor immediately. To locate a surveyor in the consignee's vicinity:

  • See the back of the original Certificate of Insurance and follow the instructions there, or
  • Call the Carrier and/or insurance company

Usually surveyors are paid by the entity to which they report, but if a surveyor requires up-front payment, you're entitled to request reimbursement. Get a receipt, submit it to the shipping carrier or insurance company, and keep a copy for your records.

Pay transportation charges

Before filing a claim, the shipper must pay all shipping charges for the cargo involved in the claim.

In the table below, click the link that describes the type of claim you're filing:

Amerijet(810) Air Waybill


Not Insured

Have Questions? Call 1-800-927-6059