Customer Login

User ID or Email
Password
Reset/Forgot Password

Welcome to Amerijet.com


Welcome to Amerijet MyCargo.

Air Waybill and Claim Procedures - Not Insured | Amerijet

Amerijet(810) Air Waybill | Not Insured

Read the procedures for making a claim with Amerijet.

Claim Procedure

Filing deadline for Concealed Damage Claim
14 days from the date of delivery for damage, shortage, or pilferage claims;
120 days for claims involving non-delivery.
Claims filed later are subject to denial.


We reserve the right to send a surveyor to examine the cargo.

Initial Notification of Claims

Send us a Notice of Intent to Claim letter with the following information.


  • Name of Shipper.
  • Name of Consignee.
  • Air Waybill number.
  • Date shipment was delivered to air carrier.
  • Carrier name and flight number.
  • Port of departure and destination.
  • Description of the goods shipped, and their value (if known).

Required Documents to support Claim:

  • Copy of initial notification of claim.
  • Formal claim letter
  • Amerijet Air Cargo Claim form
  • Dollar amount of claim (in U.S. Dollars)
  • Copy of original invoice.
  • Copy of Commercial Invoice.
  • Packing List on shipment, indicating lost or damaged items.
  • Shipper's Letter of Instruction.
  • Master Air Waybill.
  • House Air Waybill (for consolidations).
  • Transfer Manifest (for interline shipments).
  • Freight charges collected, if known.
  • Copy of Warehouse Receipt or equivalent.
  • Copy of Delivery Receipt(s).
  • Cargo damage report.
  • Surveyor's damage report.
  • Copy(s) of discrepancy certificates and out-turn reports.
  • Condemnation certificates (if applicable).
  • Photos of damaged item(s) and of non-delivered freight, if available (required for claims exceeding $750).
  • Damage repair estimate (for damage claims only).
  • Landing Certificate/Customs Declaration.
  • Letter of subrogation (if the right to the claim is transferred to a third party).
  • Other relevant information pertaining to shortage or damages.

Note: Depending on the type and extent of the loss, Amerijet may require additional documents to substantiate your claim.